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Support & Returns Information

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights as a consumer. TRAINSHARP LIMITED conform to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order.
We are happy to accept items returned for a refund or exchange if they don't fit, you've ordered the wrong things, the items are damaged or faulty upon receipt or you simply don't like what you've ordered.

Contact Information


14 North Street

Punnetts Town


East Sussex

TN21 9DT

Email: info@trainsharp.co.uk


Hassle Free 30 Day Returns


Unwanted Goods for Refund or Exchange


If you return the product having taken reasonable care of it, complete with packaging and all components within 30 days of the date on which you received it, we will refund you any money which you have paid us for that product. All you pay for is the return postage of the goods and the cost of shipping the goods to you in the first instance.

Simply return the item to us with a note requesting a refund or exchange and we will process it as soon as it arrives in our stores.

Returning for a Refund

If you wish to receive a refund, please return your purchase in its original condition: and carefully packaged to avoid any damage on the return journey. We advise using an insured, signed for service so you are covered for any damages incurred as Train Sharp Limited is not held responsible for any damages on the return journey to us.

Returning for an Exchange

If you wish to exchange your purchase for a different item we will be happy to offer an exchange within 30 days up to the value of your purchase. Postage and packing is not charged again on exchange orders for UK customers.

In both cases please retain proof of postage - and we recommend appropriate insurance cover - as we cannot accept responsibility for any items lost or damaged in transit.

Faulty Goods

If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, please contact us to inform us and we will arrange a refund or replacement. We ask that you send items back to us via Royal Mail First Class (Recorded).

We will not refund your costs in returning the item to us and other services provided to you in connection with your purchase (eg. Express Delivery) UNLESS you are returning the item to us because of an error on our part (or because it is defective).