Home :: Terms & Conditions

Terms & Conditions

trainSharp Limited is registered in the United Kingdom at 14 North Street, Punnetts Town, Heathfield, East Sussex TN21 9DT.

trainSharp Limited are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future

The type of information we will collect about you when you place an order or register on our web site includes:

  • Name
  • Address
  • Phone Number
  • Email Address
  • Credit/Debit card details
  • IP Address

This information is already stored on our internal systems and our website simply verifies you as a customer of trainSharp. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies, we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, please email info@trainsharp.co.uk

Use of personal information

We use the information you provide for the following purposes:

  • To send updates regarding the status of your enquiry and/or order
  • To send newsletters and details of offers and promotions in which we believe you will be interested
  • To improve the design and content of the trainSharp website
  • To understand the buying behaviour of our registered users
  • To perform other general marketing and promotional activities focused on our products and services

When you place an order, we need to know your name, email address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

Your Consent
By submitting information to trainSharp you consent to the collection and use of this information by trainSharp and our Service Provider (if any). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Your Email Address

Your e-mail address will be used to communicate with you about your order and products purchased.

Your e-mail address will be used for our marketing purposes unless you unsubscribe. It is possible to unsubscribe at any time, by emailing info@trainsharp.co.uk and including “unsubscribe” in the subject bar.

Data Security
We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

Cookies

Cookies are small bits of text used by a browser to store information on your computer’s hard drive. Each cookie can only be read by the web server that originally issued it. Cookies cannot profile your system or collect information from your hard drive.

Most On-Line retailers use cookies.

We do not use cookies to store credit card numbers, address information or any other personal information.

Payment       

You will be asked to enter your card details and the name and the address of the card holder when you place the order.

You will be contacted if we find the card or address details to be incorrect.

Credit Card Security 

We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately.

Please be aware that in the interests of credit card security you may be contacted prior to the dispatch of your order with a request for additional information.

Changes       

If we decide to change our Terms and Conditions, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Contact Information

trainSharp Limited

14 North Street

Punnetts Town

Heathfield

East Sussex

TN21 9DT

Email: info@trainsharp.co.uk

Director: MR J. Sharples